Privacy Policy

Effective Date: July 27, 2026

Welcome to Tidy Housekeepers ("Company," "we," "our," or "us"). By accessing our website, booking our cleaning services, or opting in to receive SMS communications, you agree to the following Terms & Conditions.

1. Services

Tidy Housekeepers provides professional residential and commercial cleaning services, including but not limited to:

Regular House Cleaning

Deep Cleaning

Recurring Cleaning

Move-In/Move-Out Cleaning

Carpet Cleaning

Upholstery Cleaning

Office Cleaning

Commercial Cleaning

Post-Construction Cleaning

Airbnb Turnover Cleaning

Dryer Vent Cleaning

Organizing & Deep Cleaning

Junk Removal

Service availability may vary by location.

2. Estimates & Pricing

Quotes are based on the information provided at the time of booking.

Additional charges may apply if:

The property's condition differs from the original description.

Additional services are requested after booking.

The size or scope of the project exceeds the original estimate.

3. Scheduling & Cancellations

Appointments may be scheduled online, by phone, or by email.

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

Late cancellations or missed appointments may be subject to a cancellation fee.

4. Payments

Payment is due upon completion of services unless otherwise agreed in writing.

We accept approved payment methods available at the time of booking.

SMS Terms & Conditions

By providing your mobile phone number and opting in, you agree to receive SMS text messages from Tidy Housekeepers.

Messages may include:

Appointment confirmations

Appointment reminders

Booking updates

Customer support communications

Service notifications

Promotional offers and discounts (only if you have opted in)

Message Frequency

Message frequency varies based on your appointments and communication preferences.

Message & Data Rates

Message and data rates may apply according to your mobile carrier's plan.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

You will receive one final confirmation message confirming that you have been unsubscribed. No additional messages will be sent unless you opt in again.

Help

For assistance, reply:

HELP

or contact us at:

Phone: +1 (202) 790-1006

Email: [email protected]

5. Customer Responsibilities

Customers agree to:

Provide safe access to the property.

Secure pets when necessary.

Inform us of any known hazards before service begins.

Remove valuable or fragile items from work areas whenever possible.

6. Satisfaction Guarantee

Your satisfaction is important to us.

If you are not satisfied with our service, please contact us within 24 hours of your appointment. We will make reasonable efforts to resolve any concerns.

7. Limitation of Liability

Our liability is limited to the amount paid for the cleaning service provided.

We are not responsible for:

Existing damage

Normal wear and tear

Manufacturer defects

Damage resulting from pre-existing conditions

Items not disclosed prior to service

8. Privacy

Your privacy is important to us.

Personal information collected through our website or during service scheduling is used solely to provide our services and communicate with you.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

9. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes will become effective immediately upon posting to this page with the updated effective date.

10. Contact Information

Tidy Housekeepers

🌐 Website: https://tidyhousekeepers.com

📞 Phone: +1 (202) 790-1006

📧 Email: [email protected]

Service Areas:
Maryland, Washington, DC & Northern Virginia